Welcome to Sapphire Bet. These Terms & Conditions ("Terms") form a legally binding agreement between you and Sapphire Bet governing your use of the platform. By accessing our services through the Sapphire Bet website, mobile app, or any other channel, you are deemed to have accepted these Terms.
Sapphire Bet is an international-standard online gaming platform built for players in Bangladesh. We believe transparency and fairness are the foundation of a great gaming environment. That is why our Terms & Conditions are written in plain, clear language so every member can understand them easily.
Important: If you use Sapphire Bet without reading these Terms, you do so at your own risk. Please read the full Terms & Conditions before using the platform.
In addition to these Terms, Sapphire Bet's Privacy Policy and Responsible Gaming Policy also apply. We encourage you to read those as well.
The following conditions must be met to open an account and play on Sapphire Bet:
- You must be at least 18 years old. Sapphire Bet strictly prohibits gaming by minors.
- Each person may only register one account. If multiple accounts are found belonging to the same individual, all accounts will be closed.
- All information provided at registration — including name, mobile number, email, and date of birth — must be accurate and truthful.
- Your account password must not be shared with anyone. You are solely responsible for the security of your account.
- Sapphire Bet may carry out identity verification (KYC) at any time. Failure to submit the required documents may result in a temporary suspension of your account.
KYC Verification: To verify your identity, Sapphire Bet may request a copy of your national ID or passport. This is done solely for your protection.
If any suspicious activity is detected on an account, Sapphire Bet reserves the right to suspend that account for investigation without prior notice.
All rules regarding financial transactions on Sapphire Bet are outlined below. We want every transaction to be fast, secure, and hassle-free.
- Deposits on Sapphire Bet can be made using Mobile Banking, Nagad, Rocket, and other approved payment methods.
- Deposited funds may only be used for gaming purposes.
- Your identity may be verified at the time of withdrawal.
- Withdrawals can only be processed using the same payment method that was used for the deposit.
- Minimum and maximum withdrawal limits apply in accordance with Sapphire Bet's established rules.
- Bonus funds cannot be withdrawn directly — the wagering requirements associated with the bonus must be completed first.
Processing Time: Withdrawal requests are typically processed within 24 to 72 hours. During peak periods, there may be a slight delay.
Sapphire Bet complies with international anti-money laundering regulations. As a result, additional verification may be required for large transactions.
Sapphire Bet regularly offers attractive bonuses and promotional deals for its members. Each bonus comes with its own terms and conditions, which you should read carefully.
- Welcome Bonus: New members can receive a bonus on their first deposit. A specific wagering requirement must be completed to claim this bonus.
- Wagering Requirement: Each bonus comes with specific wagering requirements (e.g., 5x, 10x). Bonuses cannot be withdrawn until these requirements are met.
- Cashback Offer: A minimum bet amount is required to qualify for weekly or monthly cashback.
- Referral Bonus: Bonuses are available for referring friends. If fraudulent referrals are detected, both accounts will be suspended.
- Multiple bonus offers may not apply simultaneously.
- Sapphire Bet reserves the right to modify or cancel any bonus offer at any time.
Tip: Read the specific terms and conditions of a bonus carefully before claiming it. If you have any questions, contact our support team.
All games on Sapphire Bet are conducted fairly and transparently. We use internationally certified RNG (Random Number Generator) technology to ensure that every game result is completely random and unbiased.
- All game outcomes are determined by RNG technology.
- Live Casino games are operated with real dealers.
- If a game is cancelled due to a technical error, your bet will be refunded.
- Winnings may be forfeited if game rules are violated.
- Bets will be voided if match-fixing is suspected in Sports Betting.
Sapphire Bet never interferes with game outcomes. Our systems undergo regular third-party audits to ensure complete fairness.
Sapphire Bet believes gaming should be a source of entertainment, not addiction. That is why responsible gaming is our top priority.
- Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
- Self-Exclusion: Use this feature to take a break from gaming for a set period of time.
- Cooling-Off Period: There is an option to temporarily suspend your account for anywhere between 24 hours and 30 days.
- Reality Check: Periodic alerts are available through the gaming timer feature.
Please Note: Gaming is for entertainment only. If you feel that gaming is having a negative impact on your life, please reach out to our support team.
Sapphire Bet enforces strict age verification to keep minors away from gaming. Creating an account on behalf of a minor is considered a legal offense.
Sapphire Bet takes your personal data seriously. We store and manage your information in accordance with international data protection standards.
- Your personal information is never sold to third parties.
- All data is protected with SSL encryption.
- Information may be disclosed to the relevant authorities in cases of legal obligation.
- Read our Privacy Policy to learn exactly how your information is used.
The following activities are strictly prohibited on the Sapphire Bet platform. Violations may result in account termination and forfeiture of any deposited funds.
- Creating multiple accounts to claim bonus benefits.
- Using another person's account or sharing account credentials.
- Using bots, automated software, or hacking tools.
- Deliberately exploiting any game glitch or bug.
- Engaging in money laundering or gaming with funds obtained illegally.
- Colluding with other players in a game to gain an unfair advantage (collusion).
- Using offensive, inappropriate, or threatening language on the platform.
Warning: Sapphire Bet uses advanced technology to detect suspicious activity. Any attempt at fraud will be identified and dealt with swiftly.
Sapphire Bet may temporarily suspend or permanently close an account under the following circumstances:
- Violating the terms and conditions or engaging in prohibited activities.
- Opening an account with false information or failing to pass identity verification.
- Extended inactivity on the account (inactive account).
- As required by legal obligations or regulatory authority directives.
You may request to close your account at any time. It is your responsibility to withdraw any valid balance before the account is closed.
Inactive Account: If no transactions are made for 12 months or more, the account will be marked as inactive and a monthly maintenance fee may apply to the balance.
Sapphire Bet wants every member to have a positive experience. If you encounter any issue or have a complaint, we work to resolve it as quickly as possible.
- Step One: Report the issue directly to our customer support team.
- Step Two: The support team will provide an initial response within 48 hours.
- Step Three: For complex disputes, our compliance team will review the matter.
- Final Decision: The decision of Sapphire Bet management shall be considered final.
In disputes relating to game outcomes, server logs and game history will serve as the primary evidence. Sapphire Bet's system logs are always considered authoritative.
Sapphire Bet reserves the right to update these Terms & Conditions at any time. The following rules apply when changes are made:
- Members will be notified in advance by email or SMS of any significant changes.
- A notice will be posted on the website for minor changes.
- Continued use of the platform after any changes will be considered acceptance of the updated terms.
- If you do not agree to the updated terms, you will have the option to close your account.
Stay Updated: Visit this page regularly and check the "Last Updated" date to stay informed about the latest terms and conditions.
You must be at least 18 years old to register an account and participate in any game on Sapphire Bet. Minors are strictly prohibited from using this platform. A national ID or passport may be requested to verify your age.
No, each person may only register one account on Sapphire Bet. If multiple accounts are found belonging to the same individual, all accounts will be permanently closed and all bonuses will be forfeited.
Every bonus has a specific wagering requirement. For example, if a bonus carries a 10x wagering requirement and you receive a BDT 500 bonus, you must place a total of BDT 5,000 in bets before making a withdrawal. Full terms for each bonus are listed on that bonus's page.
Withdrawal requests are typically processed within 24 to 72 hours. However, your first withdrawal may require identity verification, which can take slightly longer. Additional verification may apply to large withdrawal amounts.
The Sapphire Bet customer support team is available 24 hours a day, 7 days a week. Support is accessible via live chat, email, or directly through the app. For faster resolution, please include a detailed description of your issue along with any relevant screenshots.
For significant changes, Sapphire Bet will notify members in advance by email or SMS. You can also check the "Last Updated" date at the top of this page to see when changes were last made. We recommend visiting this page regularly.